Player Safety

Responsible Gaming at 35bd2

Gaming should be fun, affordable, and in your control. 35bd2 provides a full set of tools to help you stay in charge of your play at all times.

35bd2 is strictly for adults aged 21 and above. We verify age at registration and may request documentary proof at any time. Underage gambling is illegal.

Our Commitment

Our Commitment to Safer Gambling

At 35bd2, we believe that gaming and sports betting should be an enjoyable leisure activity — not a source of financial stress or personal hardship. We are committed to providing a safe, fair, and responsible gaming environment for every player across Bangladesh, from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, and beyond.

Responsible gaming is not just a policy statement for us — it is built into the architecture of the 35bd2 platform. Every account has access to a suite of practical tools that put you in control of your budget, your time, and your gaming activity. We encourage all players to set limits before they start, and to use our support team freely if they ever feel that gaming is no longer fun.

Player Tools

Responsible Gaming Tools Available to Every Player

The following tools are available from within your 35bd2 account settings. Contact our support team at [email protected] to activate or adjust any of these features at any time.

Deposit Limits

Set a daily, weekly, or monthly cap on how much you can deposit into your 35bd2 account. Once a limit is set it takes effect immediately. Reducing a limit is instant; increasing a limit is subject to a mandatory 7-day cooling-off period.

Session Time Limits

Set a maximum session duration so that you receive an automatic alert and optional logout when your chosen play time is reached. Time limits reset at midnight Bangladesh Standard Time (UTC+6) each day. Use this tool alongside deposit limits for complete budget control.

Self-Exclusion

Voluntarily exclude yourself from the 35bd2 platform for a chosen period — 30 days, 90 days, 6 months, 1 year, or permanently. During a self-exclusion period your account is frozen: you cannot log in, deposit, or place bets. Any pending withdrawals at the time of exclusion will be processed normally.

Reality Check Alerts

Enable timed on-screen notifications that display how long you have been playing in the current session and how much you have wagered. These reminders appear at intervals you choose (every 30, 60, or 90 minutes) and are designed to give you an honest picture of your session activity.

Account Closure

Request permanent closure of your 35bd2 account at any time by contacting support. Unlike self-exclusion, account closure is a final action. Any remaining real-money balance will be returned to your registered bKash, Nagad, or Rocket number after identity verification. Pending bonuses are forfeited upon closure.

Deposit Limits

How Deposit Limits Work at 35bd2

Deposit limits are the most practical first step toward controlled gambling. At 35bd2, you set the limit that feels right for your personal budget — not one we impose on you. The system enforces your chosen limit automatically across all payment methods (bKash, Nagad, Rocket, Upay, Visa, Mastercard) so that once your limit is reached, no further deposits are accepted until the limit period resets.

Daily limit Resets at 00:00 BST (UTC+6) each day
Weekly limit Resets Monday 00:00 BST (UTC+6)
Monthly limit Resets 1st of each month at 00:00 BST
Limit increase cooling-off 7 days mandatory waiting period

We strongly recommend setting a monthly deposit limit that reflects no more than what you can comfortably afford to lose — gambling winnings are never guaranteed. If you are unsure what limit to set, start low and adjust over time as you gain a clearer picture of your gaming habits. Our support team is available 24/7 to assist.

Taking a Break

Time-Out and Self-Exclusion Options

Time-Out Breaks

A time-out is a short voluntary break from gaming — 24 hours, 48 hours, 7 days, or 30 days. During a time-out your account is temporarily suspended: you cannot log in, place bets, or make deposits. You can still log in to withdraw any remaining real-money balance. Time-outs take effect immediately upon request and cannot be reversed during the selected period.

Self-Exclusion

Self-exclusion is intended for players who feel they need a longer, firmer break from gambling. You can apply for self-exclusion via our support team at [email protected], specifying a period of 30 days, 90 days, 6 months, 1 year, or permanent exclusion. During self-exclusion, 35bd2 will also suppress any marketing communications sent to your registered contact details.

To lift a self-exclusion before its scheduled end date, you must contact support and confirm your identity. A mandatory 7-day review period applies before any self-exclusion can be reversed. This cooling-off requirement exists to protect you and to give you genuine space to reconsider before returning to play.

Important: Once a permanent self-exclusion is applied, it cannot be reversed. All remaining real-money funds on the account will be returned to your registered payment method. Bonus balances are forfeited. If you are unsure whether permanent exclusion is the right choice, we recommend starting with a time-out or a fixed-period self-exclusion first, and speaking to our support team before making a permanent decision.
Warning Signs

Recognising the Signs of Problem Gambling

Problem gambling can develop gradually and is not always easy to recognise from the inside. The following are common warning signs that gaming may be having a negative impact on your life or the life of someone you know. If several of these apply to you, we strongly encourage you to use the tools above or to contact our support team.

  • Spending more money on gambling than you originally planned, or chasing losses by depositing more to try to win back what you have lost.
  • Gambling with money that should be used for essential expenses such as rent, food, utility bills, or family needs.
  • Feeling anxious, irritable, or restless when you are not gambling, or when you try to reduce or stop your gambling activity.
  • Lying to family members or friends about how much time or money you are spending on gambling.
  • Neglecting work, study, family responsibilities, or social relationships because of time spent gambling.
  • Borrowing money from family, friends, or lenders specifically to fund gambling activity, or selling personal possessions to finance play.
  • Using gambling as a primary way to cope with stress, depression, loneliness, or other difficult emotions, rather than as occasional recreation.
Self-Check

Quick Self-Assessment — Are You in Control?

Take a moment to honestly consider the following six questions. These are not diagnostic criteria — they are a simple prompt for self-reflection. If you answer "yes" to two or more, we encourage you to reach out to our support team or to apply a deposit limit or time-out straight away.

Think honestly — answer yes or no:

  • 1Have you spent more on gambling in the past month than you initially intended to?
  • 2Have you ever deposited more money to try to win back losses from a previous session?
  • 3Have you felt stressed or irritable when you were unable to access 35bd2 or place bets?
  • 4Have you hidden your gambling activity or spending from a family member or close friend?
  • 5Has gambling ever caused you to miss work, neglect family responsibilities, or skip social commitments?
  • 6Have you ever used money earmarked for household bills or necessities to fund gambling?

If you answered "yes" to two or more of these questions, please don't wait — contact our support team today at [email protected] or apply a self-exclusion directly from your account settings. We are here to help without judgement.

Age Verification

Age Verification — 21+ Only at 35bd2

The 35bd2 platform is strictly restricted to adults aged 21 years and older. Age verification is performed at the point of account registration. We may request documentary proof of age — such as a copy of a National Identity Card (NID), passport, or birth certificate — at any point during your use of the platform, and particularly before processing any withdrawal request.

If you are a parent or guardian and are concerned that a person under the age of 21 in your household may be accessing 35bd2, we urge you to use parental control software on shared devices and to contact our support team immediately so that the account can be investigated and closed. Underage gambling causes real harm — 35bd2 takes every report seriously and will act without delay.

Getting Help

Getting Help — You Don't Have to Face This Alone

If you feel that gambling is having a negative impact on your life, your finances, or your relationships, the most important step is to talk to someone. Problem gambling is a recognised condition, and asking for help is a sign of strength — not weakness. The 35bd2 support team is available 24 hours a day, 7 days a week to listen without judgement and to help you access the right tools for your situation.

Whether you want to set a deposit limit, apply a time-out, request self-exclusion, or simply talk through what you are experiencing, our team will respond quickly and handle your request with complete confidentiality. There is no minimum threshold for asking for help — if gaming feels like it is becoming a problem, that is reason enough to reach out.

Our responsible gaming support team is available 24/7. All enquiries are handled with complete confidentiality.

Contact us at:

[email protected]

Play Responsibly — Know Your Limits

Have questions about responsible gaming tools or our policies? Visit our FAQ or learn more about 35bd2 on our About Us page.

Visit Our FAQ About 35bd2

35bd2 — Safe, fair, and available 24/7 for players across Bangladesh.